Employee Relationship Consultant

Key responsibilities

• Serve as the first level responder to inquiries from Employees in the HR email mailbox.
• Provide assistance with department initiatives within the HR Services Department. May be assigned specific duties within this department on an ongoing basis.
• Review, interpret and compile documents in response to onboarding, off boarding or day to day HR support for WSEs.
• Collect data and conduct research as needed basis for various required audits or requests.
• Respond to employees’ requests such as employment verifications, and personnel file requests in a timely manner.
• Demonstrate a high-performance culture within HR Shared Services, ensuring delivery of timely support to the business.
• Ensure HR Shared Services processes are compliant to the standards determined by the relevant stakeholders.
• Identify opportunity for change and working with the HR Service delivery team and COO to deliver enhancements.
• Develop strong relationships with global services teams (Customer Success Manager, Payroll, Sales & Accounting).

What we value

• You will have strong experience in Employee Relations relating to Onboarding/Off-boarding, life cycle management.
• You have a strong background in Operations.
• You have experience working in a large organization with high volumes and big teams, ideally within HR Services.
• You have a background in working with KPIs, service levels, etc.
• You have previous experience in service management.
• You have a strong stakeholder management skill – both internal and external, at a senior level.
• You have a strong mind-set aligned to delivering customer service.
• You have excellent communication skills in English.