What will your job consist of?
- Build merchant and consumer support for all new initiatives related to Allegro Pay and finance processes
- Manage the projects relating to Allegro Pay (Periscope, Flaming, Cash)
- Identify and remove frictions concerning payment processes for consumers and settlement processes for merchants
- Design the solutions/processes that responds maximally customers needs (low CR, high NPS) and recommend effective customer centric solutions in collaboration with other business units and tech teams
- Support projects representing CX and the voice of customers
- Lead CX stream in cross area and international projects
- Implement new and adjust existing CX processes and procedures as a result of new or upgraded platform products or processes in coordination with different Business Units
- Ensure continuous improvement of customer experience to eliminate customersโ and merchants frictions
- Decrease the customer effort and cost of support (CR to merchant and CX)
We offer:
- Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools
- A wide selection of fringe benefits in a cafeteria plan โ you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
- Work in a team you can always count on โ we have on board top-class specialists and experts in their areas of expertise
- Training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)
- English classes paid for by us and focused on the specifics of your work
- If you want to know more - check here
The offer is addressed to individuals who have:
- Practical experience in project management (in the area of customer experience/ finance/banking)
- Proven ability to create positive customer experiences in customer support processes
- Experience in cooperation in an international environment
- Knowledge of Project Management tools: Jira, ClickUp, Excel
- Desire and commitment to making changes and willingness to challenge the status quo
- Communication and interpersonal skills, including the ability to present arguments in favor improving customer experience and to quickly build relationships with key stakeholders
- Ability to work independently and organize work of project group
- Ability to communicate freely in English (at least B2+/C1 level)
Send us your CV and see why it is #goodtobehere
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