Senior Quality Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

** This role is based in Italy and we require the individual to be based in Bergamo, Crema Milan or bordering regions, due to frequent trips to our manufacturers in the surrounding areas.**

We are looking for a Senior Quality Manager based in Italy to supervise and lead the industrialization activities at our contract manufacturers.

As Industrialization expert, you will play a strategic role for new launches, ensuring compliance with Charlotte Tilbury quality standards within timelines, and for maintaining supervision of on- going product portfolio.

The ideal candidate is a subject matter expert with extensive experience on scale up, industrialization and manufacturing processes of colour cosmetics and skin care products, preferably for luxury brands and in a fast-paced environment.

This is an exciting opportunity to sit at the heart of product development, to work with external manufacturers and have a direct impact on the continued success of Charlotte Tilbury.

As a Senior Quality Manager you will be

• Leading Product and Quality Risk Assessment with internal stakeholders ( NPD, Packaging Development, Regulatory and Supply teams) and external suppliers for new projects. This will include identification, evaluation, and definition of mitigation measures to reach identified quality, performance, feasibility and timelines.
• Identifying along with packaging team the needed activities for testing, scale up and line trials of new products in agreement with the relevant suppliers. Consolidation of feedback and needed activities into the project team.
• Using technical expertise in colour cosmetics formulas to address/resolve project issues and evaluate suppliers ‘product and document submissions
• Communicating and interacting with suppliers on a regular basis for on-going projects and quality non-conformances for existing products.
• Attending to line trials, scale up, mass production of the designated products and approval of results to ensure texture, colour and product specifications are always met and process parameters are successfully validated and properly documented. Escalate to the appropriate level in case of quality issues and ensure thorough and fast trouble shooting.
• Evaluating and approving on site whenever possible of product range boards and defects classification.
• Consolidating finished product specification for assigned projects
• New suppliers’ phase-in and onboarding- support with selection of suitable new suppliers for the colour cosmetics product range, sharing feedback with procurement and NPD team in alignment with the line manager.
• Performing suppliers’ assessment including definition of optimization measures and improvement areas and/or phase-out recommendations.
• Leading or coordination of Technical Review meetings with external suppliers
• Performing or supporting technical investigations in case of quality issues and customer complaints and follow up with the corrective and preventative actions with the supplier, ensuring continuous improvement and avoiding issues reoccurrence.

Who you will work with

• Reports to the Global Quality Director (based in London)
• Partners with NPD, Packaging, Supply, Procurement and Sustainability teams
• Interact daily with contract manufacturers and packaging component suppliers

About you

• BSc or M.S. degree in Engineering, Chemistry or related scientific field
• Full proficiency in Italian and English. Spanish and/or French will be a plus.
• Extensive experience in R&D, process development and industrial manufacturing of colour cosmetics and skin care products. Strong know-how of cosmetic manufacturing technologies, especially powders (pressed, baked and back injections) , lipsticks, hot poured and foundations.
• Experience in packaging manufacturing field will be a plus.
• Extensive knowledge of ISO22716 and ISO9001. Experience as co-auditor or lead auditor according to these standards is desirable.
• Experience with Six Sigma tools such FMEA or other risk management approaches.
• Strong overall understanding of Quality Assurance, Quality Control and testing procedures, including stability and compatibility testing for cosmetic products. Understanding of ISO 14001 desirable.
• Willing to work remotely with frequent on-site visit to manufacturing plants (mainly Italy based) and quarterly visits to our head quarter in London

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!