Customer Relations Representative

IDEXX is seeking a customer relations professional, with a proven background in customer service for an exciting opportunity!

Working in a hybrid work model and reporting to the Customer Relations Team Supervisor, this role offers an opportunity to showcase your exceptional customer service skills to our veterinary customers in support of our unique and market leading diagnostic solutions. As the first point of contact this role is integral to ensuring our customers receive a first-class customer experience.

What you can expect

• Be a key team member in a diverse role assisting our customers and ensuring a premium level of support.
• You will manage the customer interface and assist in the effective resolution of customer enquiries.
• You will ensure accurate updating and tracking of all customer information and requests.
• Build customer loyalty and drive customer education through proactive and caring customer engagement.
• You will provide feedback to the business to assist with our improvement initiatives.
• Receive comprehensive training in IDEXX and our products and services.
• This is a full-time role, Monday to Friday within a rotating roster (hours between 8am and 5.30pm including a Saturday morning shift once every three weeks..

The Successful candidate…

• You will have a passion for creating & delivering an exceptional customer experience while answering a high volume of daily calls & emails.
• Outstanding communication skills, particularly with regards to telephone communication.
• An aptitude to learn, use initiative and be self-motivated whilst working in a team environment is essential.
• You will be a natural problem solver
• You will possess a high level of computer literacy and be able to demonstrate sound problem-solving skills.
• An understanding of the veterinary environment, or scientific diagnostic services is desirable, although you will receive comprehensive training.
• You will have the ability to work from home and understand this may change in the future.

What can we offer?

• Investment in professional development and career growth
• Competitive annual bonus scheme and compensation review (for permanent employees)
• Be rewarded for your contributions through our Reward and Recognition Program
• Enhanced bereavement leave for family and pets!
• Free wellness programs like Virgin Pulse, Fitness Reimbursements, Mental Wellness and Healthy Weight Programs– ability to earn points and prizes
• Discounts on Pet Products and $500 per year towards diagnostic testing for your pets
• Tenure recognition including days off and bonus payments for reaching key milestones
• Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually
• We help pets lead fuller lives + + + + + + +

Why IDEXX?

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via anz-careers@idexx.com or visit careers.idexx.com/us/en/anz or www.idexx.com.au/en-au to learn more about IDEXX.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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