IT Service Management Engineer

Position Overview:

This position plays a pivotal role in the administration, management, and enhancement of our Configuration Management Database (CMDB) and Discovery processes. You will ensure the CMDB is up-to-date with best practices for the CSDM model and align with IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, and cloud initiatives. This role works closely with all process owners within IT and is responsible for delivering a well-maintained service-aware CMDB. Additionally, you will support other ITSM functions such as change, incident, and problem management.

Core Responsibilities:

• Administer and execute the CMDB and Discovery processes in ServiceNow, ensuring correctness, completeness, and currency of the data.
• Collaborate with cross-functional teams to ensure accurate and up-to-date information is captured, supporting various IT Service Management (ITSM) processes including change, incident, and problem management.
• Implement automation and orchestration solutions to streamline data collection and ensure real-time updates to the CMDB.
• Develop training materials and conduct sessions for end-users, ensuring they understand th...