Data Center IT Lead Technician

Title:

Data Center IT Lead Technician

Job Summary:

Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones. Perform server installs, drives, switches, routers, ladder racks, cages and cabinets. Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking. Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment.

Responsibilities:

· Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures.

· Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.

· Deploy cabinet rack mount PDU’s. Install cable management systems to include wire managers and patch panels.

· Rack and stack customer equipment.

· Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.).

· Conduct carrier circuit maintenance.

· Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed.

· Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing.

· Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO).

· Maintain detailed written records of all work activity.

· Manage and maintain Technicians, day to day operations and appropriate project staffing requirements.

· Escalate SRs that require additional information.

· Determine work priorities from the ticketing queue and ensures adherence to all commit times.

· May perform other duties as assigned.

Requirements

High School Diploma or GED required

· 3+ years of related work experience with server builds in a production data center environment.

· One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA – CFOT, Comp-TIA A, Comp TIA Network+.

· Candidate must be able to lift up to 50 lbs throughout the day

· Candidate must possess strong communication skills

· Candidate must have a disciplined approach to managing task assignments. People skills, good judgment, and flexibility are critical to this position.

· Proficiency with basic operations of a PC is necessary; Proficient in MS Office and Outlook preferred

Knowledge, Skills, and Abilities

· Knowledge of cable limitations to daily work (distance limitations, etc.)

· Able to read installation drawings (Visio drawings/spreadsheets).

· General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.).

· Basic understanding of Unix / Windows booting process and commands.

· Troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects.

· Experience with troubleshooting all circuits with carriers.

· Understand System Command Language (Unix, Windows).

· Able to lift heavy equipment/items.

· Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation.

· Able to work days/nights/weekends/holidays, if needed and/or required.

· Must be able to travel up to 20% of the time to support additional data center locations as needed.