Sales Engineering Specialist

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

EBANX believes in doing whatever it takes to make our Merchants successful and the Technical Sales Engineer helps to drive that success every day. EBANX Integration team is seeking a highly skilled and experienced Technical Sales Engineer (TSE) to play a key role within the Commercial department. This TSE will join a team responsible for providing technical consulting and supporting as well as product guidance to Merchants looking to integrate EBANX as a payment processing services in Latin America. This is a Merchant-facing role where TSE will work in conjunction with both pre and post-sales teams in APAC facilitating negotiations and technical solutions by performing technical selling of EBANX products and services.

We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent Merchant interaction, and exceptional troubleshooting skills. The right person will have solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.

Besides conquering the world, your activities will be:

• Work in collaboration with Sales teams to help to conduct business requirements to fit Merchant needs
• Making technical presentations and demonstrating how a product will meet Merchant needs
• Providing pre-sales technical assistance and product education
• Persuading Merchants that a product or service will best satisfy their needs
• Work with key internal stakeholders, including Product, Legal, Risk & Compliance and Development teams to address specific Merchant business requirements or new product features
• Solving Merchant problems
• Handle post-live communication and follow-ups with Enterprise Merchants
• Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
• Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities

What's mandatory:

• Relevant experience in integrations and deep understanding of APIs;
• Broad understanding of technical concepts and payment processing;
• Excellent communication skills to translate API / technical terms to business/corporate stakeholders;
• Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff;
• Ability to quickly assess and troubleshoot Merchant integration issues;
• Effective time management skills to work with multiple customers simultaneously;
• Ability to function independently and in team environment;
• Fluent English

What else would we like to see?

• Big Dream;
• Results Driven;
• Team player mindset;
• Strong presentation skills (Presenting to internal and external Business units);
• Past experience with software development.
• Experience in the payments industry

EBANX offers:

• Spanish, English, and Portuguese classes;
• Meal Allowance;
• Transportation voucher (if needed);
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Semi-flexible hours (8 hours a day - Monday to Friday);
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
• Life Insurance: Life Insurance 100% paid by EBANX;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

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