THE POSITION
Customer Case Management:
- Coordinate and support customer quality cases and incidents within Business Area (BA) Cluster (including Escalations)
- Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs
- Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer quality incidents
- Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
- Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
- Ensure standardized communication to the customers
- Coordinate of Key Customer Quality Meetings within the BA Cluster
- Drive the implementation of BA and GS Standards for Customer Quality Case Process
- Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
- Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations
Customer Performance Monitoring
- Maintain an efficient monitoring of customer case data
- Maintain a standardized BA Cluster reporting
- Provide training and support for customer data
Operational Quality Management
- Lead, initiative and support projects aimed at standardizing best practice approaches and sharing lessons learned
- Support and conduct internal audits to assure that all core quality systems are implemented in cooperation with BA Audit Management
- Support plants in the achievement and maintenance of certification
- Provide focus on identifying, prioritizing, and strategically reducing technical compliance risk in cooperation with BA tC Management
- Utilize experience and lessons learned to identifying gaps in the Management System implementations in cooperation with BA Management System
- Support plant quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
- Support Application Quality Planning in cooperation with the plant teams and provide input from customer case management
Quality Methods, Tools, and Trainings together with BA Customer Quality Management
- Work with plant teams to improve knowledge and implementation of quality system tools β e.g.. GR&R, FMEA, Control Plans, Statistical Process Control, Structured Problem Solving
- Support continuous improvement related to the Mission Critical Rules in the plants.
- Support implementation of production, productivity, quality, technical compliance and customer-service standards
- Key user support and site level training and implementation support for quality digitalization tools
BA Operational
QM Net Work
- Contributes to team effort by accomplishing related results as needed
- Leads or Supports Operational Quality Management Projects, as needed, within the Plants
WHY YOU SHOULD APPLY
- Immediate Benefits
- Paid Time Off
- Tuition & Employee Discounts
- Annual Bonus
- Employer 401(k) Match
- And more benefits that come with working for a global industry leader!
Requirements
BASIC QUALIFICATIONS
- Bachelors Degree, e.g. in the field of Engineering, Production Technology, Economics with strong operational focus Consequential years/long term Management experience preferably in Quality or Manufacturing
- Minimum 2 years of relevant professional experience
- Broad functional work experience including operations
- Experience in Quality Management
- Customer and Supplier communication experience Several years experience in technical problem solving, continuous improvement, or project management Consequential years / long-term of international and cross functional team leadership experience
- Strong leadership skills (team skills, conflict, management, networking)Experience with intercultural communication (e.g.. internally across locations, international customers, international suppliers)
- Expected travel 30-50% within region
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Continental
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.
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