AI Service Analyst

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

The SoundHound AI Restaurants team designs, develops, and deploys AI-driven products for the world’s leading restaurant chains to enhance and elevate our clients’ restaurant operations and guest satisfaction. Our AI Service Analysts have a key role on our teams that deploy, manage, and optimize our cutting-edge voice AI for restaurant ordering, including phone and drive-thru ordering solutions. Our client engagements are growing rapidly and we are expanding our AI Service Analyst teams. This position offers also offers equity compensation (RSUs) and excellent benefits like healthcare and paid time off.

When you apply, please know that an online assessment is required for this role.

In this role, you will:

• Be a part of an AI Service team of that coordinates closely with our AI product and client success teams to deploy and manage AI voice ordering services
• Learn how to use SoundHound’s proprietary AI products and tooling to set up and optimize an AI service for a client engagement and use case
• Deploy our AI products to restaurants, set up and optimize menu and conversational configurations, evaluate customer conversations with our AI, and track performance metrics
• Have an opportunity to advance your career and be a lead analyst for AI service deployments for particular engagements, including serving as the subject matter expert for client-facing communications

We would love to hear from you if:

• You have a high attention to detail and love digging into data to solve problems
• You enjoy learning new skills and working cooperatively with cross-functional teams
• You are self-motivated to succeed at deadline-based challenges
• You have experience with Excel or Google Sheets and proficient analytical skills
• You are excited to become an expert at using our proprietary AI platform to create and optimize wonderful restaurant customer interactions

This job is available to those living in the Eastern, Central, and Mountain time zones in the United States. However, please note that at this time, SoundHound AI is not set up to employ in the following applicable states: Arkansas, Delaware, Iowa, Kansas, Maine, Mississippi, Missouri, New Hampshire, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming. A hybrid workplace arrangement is expected of employees located in the Dallas-Forth Worth metroplex. Employees in all other applicable locations will have a remote workplace arrangement. The salary range for this position is $55,000 to $65,000 plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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SoundHound AI strives to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Diversity, equity, inclusion, and belonging are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. Learn more about our philosophy, benefits, and culture at [https://www.soundhound.com/careers>.

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

To view our job applicant privacy policy, please visit [https://static.soundhound.com/corpus/ta/applicantprivacynotice.html>.

Come join our growing team and bring your unique voice to our mission!

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