When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
The Client Success Partner (CSP) Lead supports the Client Success Partner team who is responsible for supporting clients with various tasks such as reporting, program recommendations and guidance, escalation resolution, and compilation & analysis of business reviews. The CSP Team acts as a liaison and partners with internal departments to provide a best-in-class experience to our clients. The CSP Lead will be responsible for the coaching, identifying efficiency opportunities, driving results, and overall customer experience.
Responsibilities/Duties:
- Lead & develop individuals through coaching and feedback.
- Supervise and organize workflow activities to optimize efficiency and productivity.
- Identify process improvement opportunities to improve overall customer experience.
- Consults with management on performance, organizational and leadership matters. ...
Accurate Background
Accurate Background is a trusted provider of employment background screening and workforce monitoring services.
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