Occupational Health Services Associate

The OHS Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.

Responsibilities

• Schedule donor occupational health testing within vendor systems.
• Process and complete drug and occupational health testing results to ensure delivery to clients
• Learn and understand the regulated processes for both drug and occupational health testing.
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results
• Work with internal teams to assist clients
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results
• Meeting attendance, production and quality standards of the company/department.
• Records details of all calls and tasks, as well as actions taken, into Salesforce.
• Other duties related as assigned by management
• Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
• Contributes to team effort in maintaining service level agreements (SLA)
• Contribute to a positive team environment
• Contribute to creating and maintaining work instructions and Milo flow charts.
• Ability to multitask, make decisions, and work independently and well as with a team.

• High school degree or GED required.
• Able to complete work with minimal errors under limited supervision required.
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
• Ability to multitask (i.e., read or type while talking on the phone) required.
• Strong written and verbal comprehension and expression skills required.
• Ability to type 35+ WPM required.
• Previous experience with CRM systems (i.e., Salesforce) preferred.
• Must take ownership, be open, work as one, and stay curious.

$13.70 - $20.55 an hour

The annual base hourly for this position ranges from $13.70 - $20.55. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.