Payment Operations Manager

Who You Are

brightwheel is seeking an experienced fraud, risk and compliance expert to lead our Payment Operations Team. This is an incredible ownership opportunity! Come build and lead your own team that is responsible for protecting brightwheel and brightwheel customers from fraud and for supporting customers with complex issues related to payment processing. You will be the go-to expert for the entire company on all things Payment Operations. The ideal candidate has built and led teams in this functional area before. You have experience at a fintech startup. You are comfortable with autonomy, ambiguity and high levels of responsibility in an area with no room for mistakes. You are excited to create the long-term vision and roadmap and even more excited to execute on every part of that vision from bringing in and setting up new tools to hiring new team members to working cross-functionally with Product, Support and other teams to ensure a phenomenal user experience.

What You’ll Do

• Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
• Uplevel our risk management framework, enab...