Compliance Operations Manager

ABOUT US

Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 25 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 100+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!

ABOUT THE ROLE

As a (Junior) Compliance Operations Manager (m/f/d) you will be responsible for the onboarding of our corporate clients at Pliant, including their KYB, KYC and compliance risk assessment. In addition to case processing, you will support us in improving our processes and systems, allowing us to scale.

You will work closely with Seb, our Head of Compliance Operations, and colleagues from the Credit Risk Management, Product and Tech teams.

WHAT YOU’LL DO

• KYB: You support us in determining and identifying the legal representatives and beneficial owners of our corporate customers by means of relevant sources (e.g. commercial registers and structure charts). In the future, you take over your own cases.
• • Risk assessment: You determine the risk level of our customers in accordance with internal policies and guidelines.
  • Quality assurance: You check the information created by your colleagues for accuracy and completeness according to our guidelines and 4-eyes principle.
  • Documentation: You create structured electronic credit files using all relevant information and according to our guidelines.
  • Account opening: You bring our future customers to the finish line by creating and communicating data files electronically to our partner bank for account opening.
  • Monitoring: You monitor our customers in various systems, identify relevant changes, update leading systems and inform relevant stakeholders accordingly.
  • Innovation: You dive into operational workflows and IT systems, understand how to systematize them and continuously improve them together with your colleagues.
  • Communication: You clarify case-specific questions quickly and reliably with the support of your colleagues. You communicate and facilitate the solving of technical issues to your colleagues in the Product and Tech departments.
• Learning and development: You build up substantial knowledge of diverse legal forms across EU countries, and EU AML law, as well as agile working practices

WHAT YOU’LL BRING

• 2-4 years of operational experience in KYB/loan processing for corporate clients or SMEs ideally from a bank or fintech or completed university studies with relevant internships.
• Experience with IT systems used for loan processing, such as Confluence, Jira, CRMs.
• Professional proficiency in MS Office suite, especially Excel.
• Detail orientation and perseverance to perform operational activities with continuous high quality.
• Analytical thinking and ability to quickly understand new problems and systems, and work out solutions.
• Determination and desire to work in a team to achieve the best results for our customers.
• Very good English (other European languages are a plus)

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence

• Attractive remuneration

• Your choice of preferred OS, Windows or Mac

• Flat hierarchy and transparent communication in a relaxed, professional atmosphere

• Opportunity to develop your talent in a dynamic team with ambitious goals

• Flexibility and possibility to work remotely

• Monthly mobility benefit

• Wellhub Membership

• Company card with a monthly allowance for lunches, coffee, etc. with co-workers