Client Engagement Manager

Join us on the journey to get to net zero

At Carbon Direct, we dedicate our scientific, software, and business expertise to empower organizations around the world to take climate action.

Our Mission

Enable organizations to reduce, remove, and utilize their emissions with carbon science

We are a purpose-driven carbon management firm dedicated to helping organizations around the world reach their climate goals. We make carbon science accessible and actionable with our end-to-end platform.

Global citizens with global impact

Whether a scientist, developer, or carbon markets expert, we are united by our mission to take climate action now. We are experts in our fields and we act with confidence. Located across 4 countries and 10+ states in the U.S., we offer both remote-friendly work options and dynamic, in-person experiences with offices located in Seattle, WA and Oakland, CA.

Diverse backgrounds bring diverse perspectives

We recognize that teams with diverse backgrounds and different experiences are powerful. Bringing together a variety of perspectives only enhances how we can effectively address the climate crisis. Together, we are creating an environment where everyone is celebrated and anyone can succeed.

Position Overview:

At Carbon Direct, we specialize in empowering clients to achieve their carbon management goals through expert guidance and innovative solutions. As a Client Engagement Manager, you will play a pivotal role in bridging the gap between our team of expert scientists and the diverse needs of our clients in the tech sector. We are looking for mid-career professionals with tech industry experience looking to pivot into a client-facing climate role to work alongside our science and technical experts to drive carbon management strategy development and client engagements. Your insights into how technology companies think about climate and how they work on decarbonization will be instrumental in driving impactful projects that contribute to our clients' sustainability objectives. Responsibilities include leading problem-solving efforts, coordinating client communications, acquiring subject matter expertise, business development, and supporting the creation of deliverables. Client Engagement Managers facilitate major projects and coordinate across teams and stakeholders.

Key Responsibilities:

• Leading Client Engagements: Serve as the primary point of contact between our business and science teams, ensuring seamless communication and alignment throughout the engagement process including retention and upsell of current accounts
• Developing Statements of Work: Craft comprehensive and tailored statements of work that outline project objectives, deliverables, and timelines.
• Project Management Leadership: Take charge of project management activities, overseeing key milestones and driving progress to ensure timely delivery of results.
• Internal Collaboration: Foster collaboration and buy-in across internal teams, leveraging your leadership skills to drive alignment and shared objectives.
• Deliverable Creation: Contribute to high-quality analytical deliverables that demonstrate deep industry expertise and enhance client service.
• Senior Client Advisory: Provide expert advice and deliver compelling presentations to senior client executives, guiding them toward informed decision-making.
• Industry Expertise Acquisition: Acquire in-depth knowledge within the tech sector, staying abreast of market trends and emerging best practices.
• Business Development: Identify strategic areas for growth with an eye toward carbon management trends by industry, develop and build new relationships, and contribute to revenue targets.
• Effective Communication: Develop coherent messaging and communicate effectively to diverse audiences, translating scientific findings into actionable business insights.

Qualifications

• Industry Experience: Prior experience working in carbon management or sustainability-focused roles within the tech industry.
• Business Development Skills: Demonstrated proficiency in business development, including problem-solving, proposal creation, RFP responses, and deal execution
• Client Communication: Proven ability to develop and deliver engaging client presentations and communications.
• Climate Knowledge: Experience with climate topics, dedicated exposure to carbon markets, and decarbonization strategy are considered a strong asset.
• Scientific Translation: Ability to translate complex scientific findings and recommendations into actionable business insights.
• Cross-Functional Contribution: Capacity to contribute across multiple team functions, including high-level communication, deck refinement, and data analysis.
• Track Record of Success: Outstanding track record of success in past professional and academic endeavors, demonstrating a commitment to excellence.
• Scientific Background: Experience in a relevant scientific or engineering field is advantageous, as is experience communicating with scientists or academics.

Salary

$117,000-$143,000

Benefits

While we love our work, our lives aren’t defined by it. At Carbon Direct, we offer a robust benefits package that considers the whole person, their partners, and their families – and we’re always looking to improve.

Our U.S. benefits* include:

• Comprehensive nationwide medical, dental, and vision coverage. See a preview of our coverage here.
• Time off as needed: Flexible vacation policy and ten company-wide holidays, plus annual winter break between Christmas and New Year's
• 16 weeks of fully paid parental and family leave with no tenure requirement
• Remote-friendly work culture with annual company-wide retreats
• Reimbursement for your work-from-home setup and monthly work-from-home stipend

*Please note that the benefits described apply to U.S.-based employees only. For our international employees, our benefits package varies by each country and its statutory requirements.

Equal Opportunity Employer

Carbon Direct is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. We adhere rigorously to our equal employment opportunity policies in connection with all employment decisions, including hiring, compensation and promotion.