Account Manager

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base. In this critical and highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue.

You will join a team of 6 at a time when we are scaling our processes for renewals and expansions, giving you the opportunity to shape and build the team and processes.

What You'll Do

• As part of our Account Management team, your role will be focused on managing renewals and driving ARR growth through strategic cross-selling and upselling.
• You will manage a diverse book of approximately 100-120 accounts, being responsible for both renewals and identifying expansion opportunities.
• Hold a quota and be responsible for optimizing your own sales process to achieve it.
• Demo existing customers on our Automate product and own the closing process for renewals and expansions.
• Collaborate closely with the Customer Success Team to strategically book and close demos and engage existing customers both inbound and through proactive outreach.

Who You Are

• 3 or more years of sales experience, with at least 1 year in a full-cycle sales or closing role as an Account Executive, selling SaaS or to e-commerce brands.
• Proven track record of success in a quota-carrying role, consistently meeting and exceeding targets.
• Experience managing a book of business with about 30-40 deals/opportunities per month, focusing on renewals and cross-sell.
• Exceptional skills in account planning and value-based selling, capable of engaging with C-suite executives.
• Ability to understand complex ideas, automate processes, and actively manage your own pipeline.
• Demonstrated ability to thrive in a fast-paced sales environment.
• Tech-savvy, acting as a solutions consultant to discuss how our products can enhance the customer experience and drive revenue.
• Passionate about selling, eager to be coached, and looking to further develop your sales skills.
• Outstanding negotiation skills, verbal, written, and presentation skills in English.

Nice to Have

• Experience as an e-commerce founder running your own online store
• Experience working at a tech-start up
• Fluency in French

Perks & Benefits

• 🏖️ 5-week vacation
• 🤕 Paid sick leave (15 days)
• 🌏 6 weeks full remote/year
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• • Raised our Series C-2 for $29M in May 2024: Article Here ⬅️
• We went from 0 to 15,000+ merchants using our platform since 2016
• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform
• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com