SIP Integration Engineer

Oivan is looking for a skilled and experienced SIP Integration Engineer to join our team for a 9–18-month duration and longer over 2025. If you are based in Riyadh, this is a full-time role. The successful candidate will be responsible for creating seamless integration between our WebRTC-based videoconferencing system and Cisco Webex. This role requires deep technical expertise in SIP, WebRTC, and Cisco Webex, as well as the ability to troubleshoot and optimize integration processes, preferably with project experience in installing VoIP in previous projects and using Cisco Systems. This position will work with the IT department to create a unique system that ushers in new capabilities for productivity. They will be responsible for VOIP hardware and software.

This position requires on-site availability in Riyadh, in digital city five times per week. The reason for this is due to the high security prerequisite for the client while developing the platform on-site at the customer’s premises.

The pay for the position is competitive and can be negotiated. For employees based in Riyadh, we provide the standard KSA benefits.

Join us as you will play a vital role in working with one of our key customer’s while also contrubiting to Saudi Arabia's Vision of 2030. Your role fortifies this platform crucial in managing timely information access, advancing the nation’s healthcare innovation goals and aligning with the nation's commitment to tech-driven progress. The successful candidate will be responsible for building a SIP to WebRTC bridge and integration into a secure videoconferencing system. The role requires deep knowledge of VoIP/SIP/WebRTC technologies. The ability to build custom solutions, using the mentioned technologies as well as knowledge of Cisco devices are essential to troubleshoot and optimize the integration processes.

Your responsibilities will include:

• Design, develop, and implement SIP-based integration solutions to connect WebRTC-based videoconferencing systems with Cisco endpoints.
• Provide technical leadership in the areas of SIP and WebRTC, ensuring best practices and high standards are maintained.
• Supports the engineering and project management teams by performing the voice communications aspects of medium to large sized projects from inception to completion including technical assessments, design, planning, integration, testing, and implementation.
• Creates and maintains technical documentation (network designs, SOPs, User Guides, etc. ) in support of both direct customer education and the technical knowledgebase.
• Diagnose and resolve technical issues related to SIP integration, including call setup, media negotiation, and connectivity.
• Provide advice on how to configure network switches for optimal functionality
• Troubleshoot hardware problems in VoIP and SIP
• Work closely with cross-functional teams, including software developers, network engineers, and product managers, to ensure smooth integration processes
• Create and maintain detailed documentation of the integration process, including design specifications, configuration settings, and troubleshooting guides.
• Troubleshooting VoIP network issues
• Analyzing existing VoIP networks and computer systems
• Design, implement, test, and support the daily operations of our VOIP system Our ideal candidate will fulfil the following requirements:
• Bachelor’s degree in telecommunications, electronics engineering technology, computer science, information systems management, or a related field is required for this position
• 6 to 10 years of work experience in the IT industry with two or more years of VOIP expertise
• Excellent knowledge of IP networks and technologies such as NAT, DHCP, DNS, VLAN, MPLS, and WAN
• Must have experience on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS.
• Proven experience in SIP and WebRTC protocols.
• Hands-on experience with Cisco Webex and its API.
• Strong background in integrating videoconferencing systems.
• Knowledge of Open Source VOIP solutions is a plus
• Basic knowledge of Cisco Systems, Juniper Networks, and other telecommunication networks architecture
• Knowledge of Golang is essential
• Experience in open source PBXs in considered an advantage
• Certifications that are considered an advantage but not necessary:
• Certification on Cisco voice systems
• CompTIA Network+ - This certification validates the hands-on skills needed to troubleshoot, configure, and manage both wired and wireless networks.
• CompTIA Security+ - This certification provides a springboard to intermediate-level cybersecurity jobs.
• An international workforce to learn from and grow with – we have a diverse, multicultural workforce with Nordic values
• A fair compensation package and a considerable annual leave of 25 days per annum. We support our staff to be with family at the most important time. Partners with a newborn baby can have additional holidays.
• Opportunities for growth and enrichment through Grow with Oivan, our internal learning and development departments
• Line devices Mac or PC within a fixed company budget
• Team building activities, movie nights, events PDPL Statement
  By submitting your application and CV, you give us consent to handle and store your personal information in our information systems according to the Saudi Arabian Personal Data Protection Law. This information will be processed in line with the legal requirements and in accordance with the principles of data privacy and protection.