Technical Account Manager

The Impact You'll Be Contributing to Moloco :

The Technical Account Manager (TAM) plays a key role in ensuring new SDK partners are on-boarded smoothly and with the care and attention necessary to work through potential bugs or other technical issues that may arise during the SDK integration process. SDK partners play a key role in helping drive increased performance for Moloco advertisers and in turn revenue for the business and our publisher partners utilizing the SDK.

Here’s what you’ll be working on:

The Technical Account Manager works in the Supply team helping to on-board new SDK partners. The TAM will work with the SDK sales lead and be the point of contact for all technical matters with the partner’s technical and monetization team. General responsibilities include:

• Work closely with client lead to ensure the SDK integration goes smoothly.
• Based on your technical knowledge, provide guidance on any technical risks that arise during SDK testing and integration.
• Manage a diverse and sometimes complex scope of potential technical issues across multiple client engagements.
• Work directly with the SDK development team to resolve issues and escalate as necessary for confirmation of solutions or other options.
• Proactively identify and work with the customer to resolve technical issues and bottlenecks.
• Collaborate with the SDK Sales team to demonstrate value in the pre-sales process.

Here is what you need to succeed:

• Experience in a client-facing technical role (as a developer or as a consultant).
• General understanding of the ad tech landscape highly regarded.
• Previous experience working with SDK integrations in mobile applications strongly desired.
• Ability to effectively troubleshoot and identify technical issues and errors during the publisher onboarding process.
• Ability to understand how coding works (no actual coding required).
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Excellency in time management, task prioritization, and evaluation of situational urgency.
• Curious and able to learn fast.