Sr. Marketing Operations Specialist

Who we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis has more than 3,000 customers, including the largest brands in the world, such as McKesson, Allianz, Telstra, Dolby, and Vodafone. To learn more, visit https://www.tricentis.com.

What you’ll be doing
The Senior Marketing Operations Specialist is part of the Tricentis Global Marketing Team, reports to the Senior Manager of Marketing Operations, and works closely with the Global Demand Generation Team, Sales Operations, Field Marketing and Sales.

You will be responsible for

The Senior Marketing Operations Specialist role is responsible for tasks within our marketing automation platform (Marketo), campaign operations, data compliance and auditing, monitoring SLAs for lead management, and maintaining operational documentation.

• Apply advanced and in-depth professional knowledge and experience to the management of marketing campaign operations which includes:
• Working with Global Demand Generation Team and Field Marketing to clarify and refine campaign requirements (dates, querystring strategy, communication expectations, fulfillment, etc.) across multiple channels
• Building programs and smart campaigns that support the campaign goals, align with existing architecture in Marketo, feed into reporting, and provide a consistent, quality end user experience
• Working with the Web Team to align on schedules and requirements.
• Checking program and campaign setup via end-to-end testing
• Monitoring data quality and enrichment
• Developing data normalization programs to ensure data integrity for key fields
• Ad-hoc reporting from marketing automation platform (Marketo) as well as Salesforce
• Work with Global Demand Generation Team, Field Marketing, and Content Team on requirements gathering for campaigns, email reporting and other campaign analysis.
• Troubleshooting issues with campaign operations and lead management
• Maintaining marketo forms to match demand gen and web strategy
• Understanding, troubleshooting, and improving Marketo/SFDC sync
• Be the local office subject matter expert in Marketo and SFDC.

What we need from you

• Ability to work a hybrid model, working from a Tricentis office location 3/5 days per week.

Basic Qualifications we’re seeking

• 5+ years of marketing operations experience in B2B technology required.
• Minimum of 2 years working in Marketo
• Minimum of 2 years working in Salesforce or in a salesforce connected Marketo instance.
• Experience with multi-channel campaign operations.
• Working knowledge of Marketo smart list triggers, filters, and advanced filter logic.

Preferred Qualifications

• BA/BS degree in business, marketing or related field is preferred.
• Marketo Certified Associate or Marketo Certified Expert Preferred
• Bonus would be experience with On24, Bizzabo, DemandBase, Leandata, iCapture, and Bizible.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

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