Client Success Manager

Join our team as a passionate Client Success Manager (Russian Speaking) to lead and innovate within our Games Portfolio! We’re on the hunt for a dedicated professional who can build and maintain strong relationships with our clients, ensuring their success with our games and products.

What You'll Do:

• Develop and maintain strong relationships with assigned customers, serving as their trusted advisor.
• Understand customer goals and proactively identify opportunities to help them achieve success and maximize revenue.
• Collaborate with product and support teams to ensure smooth game launches and address customer inquiries effectively.
• Conduct regular check-ins and business reviews with customers to gather feedback and identify opportunities for improvement.
• Develop and execute strategic account plans to drive growth, including upsell and cross-sell opportunities.
• Monitor customer websites to identify trends and proactively address potential issues.
• Advocate for customer needs internally and provide insights to inform product development, marketing, and sales strategies.
• Travel to meet customers and attend gaming conferences.

Requirements

Who You Are:

• Fluent in Russian.
• Experienced in customer success or a related field.
• Strong interpersonal and communication skills.
• Ability to understand customer needs and develop strategies to meet them.
• Proactive and able to manage multiple tasks and projects.

Extra Points For:

• Experience with gaming or technology companies.
• Understanding of account management and customer relationship management (CRM) tools