Small Business Collections Team Lead

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

As a Small Business Collections Team Lead, your primary responsibility will be to coach and mentor team members to ensure their success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness. This role reports to the Senior Lead, SMB Collections.

Responsibilities:

• Monitor metrics, performance criteria, policies and procedures to improve representative's productivity
• Assist with one-on-one meetings, weekly meetings, and coaching sessions
• Identify trends and recommend appropriate solutions to improve performance and promote engagement
• Support employee engagement with use of reward and recognition tools
• Collaborate with and help support teams to reach business growth
• Perform additional functions as assigned by direct manager

Requirements:

• 3 or more years of collections experience (B2B collections experience is a plus)
• Proven leadership skills with the ability to motivate teams
• Proficiency in Excel and a strong aptitude for working with diverse types of technology
• Excellent interpersonal skills are necessary for effective collaboration with multiple internal teams and external partners
• Comfort with a dynamic work environment and a demonstrated ability to adapt to change are crucial attributes

For Colorado-based candidates, the budgeted range is $55,000-$60,000 but actual compensation may vary based on experience, including a candidate’s qualifications, skills, competencies, and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive and benefits plans. More details about our company benefits can be found at the following link: Enova Benefits