Director of Implementation & Practice Optimization

About The Job

The Director of Implementation & Practice Optimization will play an instrumental role in the onboarding of physician practices onto our platform, as well as the development, deployment and implementation of practice performance strategies and tactics post-go live. In this role, you’ll be responsible for building and executing against implementation and practice optimization playbooks that are scalable across the enterprise. You will onboard and manage physician practices across all markets, and be responsible for driving all activities for your portfolio of practices. As part of a lean startup team, we’re looking for individuals who are self-starters, scrappy, can manage ambiguity, and are ready to grow within a hyper-growth organization. While this person will be an individual contributor to start, we would expect this candidate to help build and grow a team of associates over time.

What You'll Do

• Practice Optimization
  • Manage and be the main point of contact for a portfolio of pediatric practices
  • Create and facilitate a playbook of scalable action plans that improve practice’s overall growth, efficiency and productivity–aligning with key performance metrics set forth by the the company
  • Develop practice optimization playbooks and processes from scratch
  • Develop presentation materials that facilitate the communication and dissemination of strategic and operational goals
  • Manage and track platform KPIs related to revenue cycle management, operations, clinical efficiency, productivity, clinical quality and outcomes , value-based care initiatives, etc.
  • Assess practice operations on a regular basis, offering strategic and tactical advice with clear objectives and expectations
  • Coach and mentor practice staff and managers, as appropriate
  • Assist in the development and coordination of market-level physician meetings, once a market has reached critical density
• Implementation
  • Provide onsite support throughout practice’s implementation period, continuing to be the main point of contact post-implementation
  • Create an implementation playbook that's scalable across national platform
  • Train physician practices, including physicians and staff, on our tech stack, including Athena EMR. Serve as the platform expert for the practices and be the first line of support for questions and issues as they arise.
  • Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record
  • Use project management tools and processes effectively to track and concisely report out progress updates to leadership team on a regular basis
  • Manage and coordinate relationships with external vendors, as necessary

Who You Are

• Action Oriented: Readily takes action on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues. Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Communicates Effectively. Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others. Building partnerships and collaborating with others to meet shared objectives
• Drives Results. Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results. Consistently achieving results, even under tough circumstances

What You'll need

• 5-7 years of professional healthcare experience, preferably in a provider setting
• Prior experience with EMR implementations, Athena-preferred but open to all EMRs
• Prior experience with physician practices and practice management
• Ability to understand and translate complex strategic and operational tactics into digestible action plans and reports
• Prior experience delivering data and analyses to clinicians
• Excellent communication skills, preferably with a physician-level audience
• Excellent customer service attitude
• Prior experience with project management
• Ability to be a generalist and assist across a variety of job functions
• Willingness to travel in-market up to 60%-80%, flexible for domestic travel up to 30%

You will work out of one of the following locations:

The role is remote but there is a strong preference for candidates who live and reside in New York, New Jersey or Connecticut.