Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses.

As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.

Job Title:

Salesforce Cloud Administrator

Job Description:

Job Title: Salesforce Cloud Administrator

Department: Global Business Platforms

Role Overview

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses.

As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.

Responsibilities

• You will be administrating the Salesforce implementation to support a global user base
• Support user queries and Training about new functionalities launched every month by development team.
• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings
• Manage the data migrations and data loading request for Salesforce
• Support of the Salesforce integration with other applications and downstream systems
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports.
• Stay up-to-date with new Salesforce releases and evaluate new features for implementation.
• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog
• Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working!

Requirements

• 3+ years of experience as a Salesforce Adminstrator
• Experience working within a large, global organisation is preferred
• Driven to succeed with the ability to creatively problem solve
• Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.
• Strong analytical, planning, and organisational skills.
• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
• Positive, empathetic, and professional manner.
• Certified Salesforce Administrator.
• Experience with Lightning and Salesforce App development.
• Experience with creation and management of Flows.
• Sales Cloud certification is essential.

Benefits

We have an outstanding benefits package including a competitive salary.

About Dentsu International

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy.

Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.

www.dentsu.com

About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Location:

Mumbai

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent