Machine Learning Engineer

The Customer Support Experience team helps customers solve their problems easily and automatically. Cash App holds people’s money, and building customers’ trust is absolutely essential to our brand. Providing fast and reliable help whenever the customer needs it is a major component of building that trust.

Machine Learning is at the heart of our customer support, and we are looking for a senior modeler to build high-quality conversational support experiences.

As a modeler on the Customer Support Experience team, you will:

• Build the future of conversational support using Large Language Models
• Train and deploy NLP models that understand customer inquiries
• Scale cutting-edge model techniques to Cash App’s huge volume of data

We are a versatile team that combines deep technical expertise with a focus on quality customer experiences. If you want to be at the forefront of translating emerging technologies into real-world value, please join us!

Technologies we use (and teach):

• Python (NumPy, Pandas, sklearn, TensorFlow, PyTorch, keras, etc.)
• Snowflake and GCP
• Transformer models (BERT, LLMs, etc.)

Requirements

You have:

• 5+ years experience with applied Machine Learning or Deep Learning
• A graduate degree in Computer Science, AI, ML, Applied Math, Stats, Physics, or a related technical field
• Worked with Product, Design, and Engineering to prioritize, scope, design, and deploy ML models
• A track record of providing mentorship and technical leadership
• An appreciation for the connection between the software you build and the experience it delivers to customers