Sales Administrator

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries and a welcoming company culture.

ABOUT THE ROLE

The Sales Administrator plays a pivotal role in Kaliber’s sales activities and the overall client onboarding experience. The role’s primary focus is on providing administrative support for the sales and client services team and contributing to the end-to-end experience of a lead or valued client.

A forward thinker, people-centric, and Type-A level organized are some of the must-have personal attributes for the role. A suitable candidate will have a strong attention to detail, be comfortable with independently managing multiple priorities, possess a strategic mindset and maintain a healthy self-confidence and positive demeanor.

A fundamental knowledge of Digital Marketing services and tech-savviness are big advantages.

RESPONSIBILITIES

Client Sales Acquisition and Engagement (70%)

• Filter sales inquiries received and provide support in assessing partnership potential
• Establish communication with prospective clients and oversee the timely execution of sales and client onboarding SOPs
• Acquire all necessary administrative information by liaising with the internal team and any other relevant stakeholders to provide support in the necessary administrative tasks
• Oversee prompt and accurate scheduling of prospective client meetings and take relevant notes for the minutes
• Facilitate in creating scope of services document, sales pitch decks, quotations, and any other administrative documentation as deemed necessary
• Provide support to the client services and sales team by presenting proposals to prospective clients
• Ensure timely follow-up with prospective clients and keep the engagement going
• Facilitate the closing of the sales and endorse the client to the relevant teams
• Oversee smooth transition from sales to the client delivery team
• Provide support in building and maintaining a list of potential leads as directed by management
• Provide support in preparing monthly reports on the status of sales and revenue

Client Management and Retention (20%)

• Ensure that client profiles are updated regularly (ie, names of PIC, contact details, detail notes on relationship history, special requirements, etc)
• Plan and execute client engagement initiatives

Business Development and Administration (10%)

• Provide support to the management through monthly progress reports and identify areas of improvement on daily sales processes and provide support to implement initiatives that refine the end-to-end process.
• Ad hoc requests and relevant administrative tasks

Requirements

Qualification and Experience

• At least 1-2 years of experience in sales and client management, preferably within the digital marketing sphere but not limited to
• A graduate of Marketing, Business Management, or equivalent

Technical and Soft Skills

• Skilled proficiency in HubSpot with at least 1 year of experience
• Proficient in proposal tools such as Proposify or DocuSign
• Knowledgeable in MS Office, particularly Excel
• Digital literacy and tech savvy
• Excellent written and spoken interpersonal skills; with exceptional presentation skills

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft
• Engages proactively within team environment
• Ability to use initiative and work without high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail
• Ability to work in a fast paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

Benefits

• Hybrid team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!