Customer Success Engineer

As a Customer Success Engineer at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate. At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.

Responsibilities:

• Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one CyberArk product pillar
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
• Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.

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Requirements

• · BA or equivalent (Computing or related degree)
• 1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Experience with one or more cloud service provider: AWS, Azure and GCP
• Cloud Solutions Architect certifications and security specialist certifications preferred.
• Experience with Windows/Active Directory administration and operations is a plus
• Scripting and Infrastructure as a code (Terraform, Cloud Formation etc.) knowledge.
• Experience with LDAP Directories, and LDAP Authentication methods preferred.
• Enterprise application authentication experience (i.e. .NET, Java, CLI) is a plus
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage