Guest Service Representative

Key Responsibilities

· Be the face of the company in the marketplace at your designated work locations

· Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.

· Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.

· Complete necessary paperwork for tour bookings generated during your designated shift

· Call your booked guests the night prior to their preview date to confirm their attendance if required.

· Ensure sufficient collateral is in good condition and working order

· Ensure your work location is neat and tidy

· Attend scheduled team meetings.

· Phone Marketing Administration with tour bookings generated during your designated shift.

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Requirements

Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

· Achievement of tour volume requirements

· Level of spoken English, and other targeted languages as required

· Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world

· Self motivation and focus on meeting targets

· Ability to work well in a 5 star environment, ensuring that AVC operational standards are met in relationship to Team Values and Goals

· Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.

· Demonstrating willingness to seek new knowledge