Systems Analyst

Job Title: Systems Analyst

Contract: Permanent

Team/Department Client Services

Reports to: Customer Systems Specialist Team Lead

Systems Analyst

You’ll be working within the Customer Systems Specialist Team and will be involved in the process of diagnosing and resolving customer related queries/issues. This role acts as the key liaison between IT, Product Specialists, our Software Support team and the user community to ensure that change is delivered as effectively as possible and anticipated outcomes are realised. This will require an adaptable individual who can interact with both technical post holders and business users. Successful delivery of change will require appropriate understanding of the business priorities and the ability to influence an approach to meet strategic priorities.

The successful candidate will ideally have previous exposure to at least 1 Housing Management System; SQL experience (ability to read, write and amend; extract data; create subqueries and complex joins) and experience with remote access protocols/tools (as a user).

Datasets will include Tenant, Rent, and Repairs data so strict adherence to current GDPR regulations are a must due to the sensitive nature of this data (mandatory annual GDPR training provided).

Job Responsibilities:

• Work closely with the Product Specialist Team and Software Support Team to identify and resolve any issues raised by customers.
• Have a proactive approach to identifying potential issues before they arise, liaising closely with the Client Services Coordinator and contributing to our Reactive to Proactive strategy.
• Proactively engage customers into the purpose and value of change and / or analysis, agree and document suitable outcomes.
• Contribute to the Development and deployment of suitable User Acceptance Test (UAT) plans, tracking progress and co-ordinating issues for resolution with colleagues.
• Learn new skills and share new and existing skills with others.
• Utilise remote access tools
• Understanding and application of current GDPR regulations
• Undergo full DBS check

Person Specification:

• Ideally intermediate SQL experience (Ability to read/write across multiple SQL disciplines i.e. MsSQL, Oracle, MySQL)
• Solution orientated
• Exceptional attention to detail
• Keen analytical skills. You’ll be analysing reports and spotting trends.
• Strong interpersonal skills
• Self-disciplined and able to work effectively alone/as part of a small team.

Desirable:

• Previous experience of at least 1 Housing Management System
• Previous Housing Management experience, particularly Rents and Repairs
• Experience with AWS S3 Buckets
• Experience with configuration files such as JSON and YAML
• Familiar with issue tracking / CRM products such as Salesforce, Jira or similar
• Excel experience (v lookups; pivot tables etc)

Benefits

Competitive salary and rewards package including: - Private Health care , 4 x salary Life cover, 25 days annual leave, increasing to 28 after 3 years service ,salary sacrifice pension scheme and much more ..

Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation. We offer hybrid roles, so we’re happy to discuss flexible working!

If you are interested and would like to know more then please apply ASAP to simone.ryan@mobysoft.com or via our careers page.