Customer Solutions Specialist

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe, expect to think differently, challenge the norm and find your purpose.

**About the Role

In this role, you will be responsible for handling inbound calls regarding enquiries for the upcoming 2024 NSW Local Council Elections. Think of it as making a 5-minute friend every 5-minutes. You will be a quick thinker. You will thrive on solving the tricky stuff. You will know your way around a computer and have a passion for customer service.

**If you’re interested, here is what you need to know.

• Based onsite in Biggera Waters
• Starting dates between 29 July and 2 September 2024

Operating hours:

• Monday to Friday, 9 am to 5 pm
• From 9 September to 14 September, the shifts will be offered Monday to Saturday between 8 am to 6 pm

**Now, enough about us. Let’s chat about you.

You are a peacemaker. A relationship builder. An active listener. A quick thinker. You thrive on solving the tricky stuff. You think inside and outside of the box. You'll be receptive to different personalities and use varied approaches in your interactions with people.

**We are looking for candidates who

• Have the ability to ask the right questions and find the right solutions, and place the customer at the centre of everything you do
• Can bring your passion for service excellence and whilst being comfortable working independently.
• Ability to maintain confidentiality and political neutrality in a sensitive environment
• Demonstrate competent computer skills, including system navigation
• Be as passionate as we are about providing exceptional customer experiences
• Are clear communicators with high attention to detail

**Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

**Apply now to be considered!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!