Job Description

To design and maintain the organisations solutions architecture and applicationse

To ensure all solutions best practices, standards and processes are enforced through the solutions governance process within RMB projects and maintenance environment

• Manage budgets and forecasts and ensure delivery of budgeted items
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts
• Anticipate consequences and adapt problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Research new technologies and ways of using existing technologies to improve the platform i.e., utility reliability and performance
• Optimise and automate internal processes where possible
• Take responsibility for defining standard operating procedures standards guidelines and processes and update as required
• Based on stakeholder needs develop strategy and roadmaps for the specific platforms
• Liaise closely with business stakeholders to forecast capacity requirements
• Design solutions platforms and monitor availability up-time performance and stability against industry best practice
• Ensure CSI on managed platforms by reviewing information systems and reporting for incidents anomalies threshold breaches etc and provide solutions to remediate
• Resolve third line escalations
• Manage and deliver on projects and provide feedback thereon
• Manage project resources to ensure delivery
• Review and consolidate all calls incidents requests problems etc for management reporting
• Report on risks for the platforms to management
• As required analyse trends and propose mitigating and preventative actions
• Communicate proactively to manage expectations.
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

**Job Details

Application Closing Date

05/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.