Customer Operations Associate

About EDITED

EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power.

By connecting internal business and external market data, EDITED infuses intelligence into every retail decision.

We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.

The Role

We are looking for an organised and collaborative Customer Operations Associate to join our Customer Operations team. In this role, you will support our efforts to deliver excellent customer experience and help maintain our position as a leader in retail intelligence. You will assist in ensuring smooth communication between our customers and internal teams, and provide quality customer support by responding to customers via tickets and learning about our different systems and platforms.

This entry-level role is ideal for someone who is passionate about retail data and keen to learn more about this industry. You’ll enjoy multitasking, communicating with multiple different teams and will be super-organised.

In order to succeed in this role, you’ll require a strong work ethic, resilience, and good collaboration and time management skills. This position is perfect for someone who never wants to stop learning and growing their skillset!

Responsibilities

• Deliver quality customer support and drive long-term customer satisfaction by responding promptly and effectively to customer inquiries, and providing support and guidance across our platforms and internal systems..
• Act as platform admin for internal and external user base.
• Gain an understanding of EDITED processes and systems to assist in data monitoring, fixes and QA processes.

Requirements

It’s important for us to look for candidates who strive for excellence with a positive attitude, a strong sense of ownership and work ethic, and a passion to consistently develop and improve their knowledge and skillset. If you’re excited about this role and the opportunity to work at EDITED, we encourage you to apply even if you only match some, rather than all, of the requirements.

Essential:

• Interest in/experience with Data and AI
• Passion for the retail industry
• Exceptional organisation and time management skills
• Strong written communication skills
• Proven ability to multitask and prioritise
• A can do attitude to stay motivated in a fast-paced environment
• A problem solving skillset and enjoy working both autonomously and collaborating with different teams

Nice to have:

• Experience with basic analytical tools (such as Excel or Google Sheets)
• Experience in a commercial/office environment, ideally within a customer-focused software company - preferably

Benefits

• You can utilise our flexible working policy to ensure you can work around your schedule - this means starting & finishing when it suits you best!
• At EDITED we are set up to work remotely and utilise a hybrid approach with a minimum requirement of 2 days per week in the office
• Enhanced parental leave policy
• 25 days annual leave + public holidays (and an extra day for every year at EDITED)

Find out more about working at EDITED here: https://edited.com/careers/

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.