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IFS is a billion-dollar revenue company with 5000+ employees on all continents
We are looking for a Program Manager based in Sri Lanka to join the Engineering Excellence Team in R&D.
The Engineering Excellence team drives the continuous improvement and governance of product management & engineering practices of the R&D organization of more than 1200 people.
Reporting to the Head of Engineering Excellence within R&D, you will be leading and driving the customer support process from an R&D perspective and helping to facilitate a world-class customer support experience. You will work closely with leads of our 7-Stages Development Process methodology, R&D product group leads, Unified Support organization leads, and tooling teams to continuously improve how we handle customer reported issues.
The ideal candidate will be able to work collaboratively with cross-functional teams, provide guidance and direction to team members, and have excellent communication and organizational skills. He or she would be excellent at managing change and have a proven ability to prioritize, negotiate, and resolve conflicts.
This is a full-time role with the opportunity to work with a diverse team globally.
Essential Duties and Accountabilities
Essential:
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