GTI Specialist

GTI Specialists in this role get to:

• Be the expert: Delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
• Support the troubleshooting and maintenance of core infrastructure.
• Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs.
• Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems.
• Document, maintain, repair, upgrade or replace hardware and software for laptop and desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts.
• Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience.
• Stregnthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support.
• Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities.

Requirements

Our most successful candidates will have:

• B2 or above English level
• Computer science or related degree(s).
• Proven experience providing software and hardware support and performing preventive and corrective maintenance.
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell.
• No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools.