Digital Producer

The Role

Modern health is looking for a highly organized and imaginative Digital Producer to join our Content team. This role will partner with our Operations, Clinical Care, Content, and Tech teams to develop and expand our client content and Circles programs, live private group sessions requested by clients and led by Modern Health providers. The ideal candidate has a passion for writing and producing live content, is excited to build systems and processes that help deliver that content on a global scale, and has experience working with clients.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Support the development and production of content packages, partnering closely with Modern Health’s clinical and client services teams
• Manage scheduling and logistics for client content packages, including setting expectations with clients, responding to diverse client requests, and advising on client-related questions and concerns
• Familiarity with and interest in developing skills for managing platforms like Zendesk, Zoom, Airtable, and more
• Work cross-functionally with internal Modern Health teams, as well as Modern Health providers
• Oversee the selection, resourcing, and scheduling of providers for the development of content and facilitation of Circles programs
• Collaborate on the ideation and development of content scripts, slide decks, audio, and video content in collaboration with the Clinical Care team and our providers
• Organize and assess internal, member, and client feedback
• Collaborate on the tracking of content meta-data and verify the processing of provider agreements, order forms, and payments
• Oversee the collection and reporting of qualitative and quantitative feedback to drive improvements in our content and member experience
• Prepare providers for sessions and provide feedback to them post-sessions

Who You Are

• 2+ years of experience
• Excellent organizational skills and impeccable attention to detail with a track record of managing projects that pertain to multiple stakeholders (e.g. clients and providers)
• Excellent verbal and written communication skills, strong business judgment, and the desire to lead projects with high visibility
• Digital content coordination experience a plus
• Experience managing many tasks and competing deadlines
• Work well with others and have strong relationship building skills
• Ability to thrive in a rapidly changing environment, continuously learn, receive constructive criticism well, and successfully manage multiple projects with a sense of urgency
• Experience managing customer or member support with quick response times and ability to manage urgent requests
• Passionate about the mental health space and how localized experiences can reach more people and help create meaningful change in their lives

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement