Senior Account Coordinator

We are looking for a Senior Account Coordinator who will be in charge of the operational delivery success and

growth of one of our Job&talent Global Clients.

Role of a Senior Account Coordinator:

• Client Management: Serve as the primary point of contact for major clients, ensuring exceptional service delivery and satisfaction.
• Team Leadership: Oversee and mentor a team of account coordinators, providing guidance and support to ensure team objectives are met.
• Operational Excellence: Manage and coordinate temporary workers to fulfill client requirements, meeting volume and deadline targets.
• Strategic Recruitment: Work with the Account Manager to develop and implement effective recruitment, validation, and induction plans.
• Client Interaction: Handle client and worker queries efficiently, ensuring a positive experience for all stakeholders.
• Payroll and Administration: Ensure accurate payroll processing, and manage holidays and absences to meet both candidate and client expectations.
• Performance Monitoring: Oversee on-site operations, addressing performance and attendance issues, and making recommendations for personnel action.
• Issue Resolution: Lead investigations and follow-ups on complaints, ensuring swift and satisfactory resolutions.

As a Senior Account Coordinator, you will need to have:

• Leadership Skills: Proven experience in leading and managing teams.
• Communication Skills: Strong written and verbal communication abilities.
• Problem-Solving: Ability to adapt to changing priorities and solve problems effectively.
• Attention to Detail: Demonstrated attention to detail in previous roles.
• Interpersonal Skills: Excellent interpersonal skills with the ability to handle multiple tasks simultaneously.
• Decision Making: A proactive attitude towards making effective decisions in a fast-paced environment.

What we offer:

• The chance to make an impact in one of the fastest growing start-up companies in Europe
• 25 days Annual Leave + Bank Holidays
• Hybrid working
• Sabbatical scheme
• Salary sacrifice Pension scheme with Penfold
• Birtholiday - paid Day off for your Birthday
• Cycle to work scheme
• Access to mental health support with our partner Therapy Chat
• Mortgage advice
• Eye care vouchers and health cash plan with Medicare
• Discounts in selected high street brands and gyms

£26,000 - £30,000 a year

What we’re about

At Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms.

We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans.

And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank.

We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America.

But there’s a missing piece. You.

Join our community

If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard.

When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger.

We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans.