Customer Experience Specialist

Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.

Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.

Are you a student looking to gain hands-on experience while studying? We're seeking a dedicated and enthusiastic Customer Experience Consultant to join our part-time team. In this role, you'll be the primary point of contact for our customers, addressing their questions and providing support on the Planday platform. You'll be part of a dynamic team of part-time and full-time colleagues, committed to delivering exceptional customer service.

How you’ll make an impact

- Customer Communication: Engage with customers via telephone, online chat, and email.

- Platform Assistance: Assist customers with using Planday, offering best practices for scheduling and administration.

- Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support.

- Team Collaboration: Serve as a link between customers and our product/engineering team.

- Finding Solutions: Proactively identify and implement the best solutions for our customers and team.

What you’ll bring with you

- Multilingual Skills: Fluent in German and Danish (additional languages are a plus).

- Comfortable working with technology and direct customer contact.

- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.

- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.

- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.

- Problem Solver: Proactive, creative, and capable of thinking outside the box.

- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.

- Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.

At Planday, we offer you:

- Benefits like pension, health insurance, inclusive support for new parents and generous vacation

- On top of your annual base salary, you are offered to be part of an Employee Share Plan

- Growth and progression opportunities – we want you to grow with us

- Flexible remote work

- Strong social culture with lots of team and company activities

- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe

- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities

Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.

At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

All applicants will be considered for employment without attention to any personal characteristics.