Technical Support Specialist

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Technical Support Specialist based in Limerick, Ireland to provide exceptional technical support to our end-users, ensuring seamless operations and user satisfaction. In this role, you will be pivotal in maintaining our IT infrastructure, resolving hardware and software issues, and supporting our team with their technological needs. Your contributions will directly impact the efficiency and productivity of our team, fostering an environment where everyone can perform at their best.

RESPONSIBILITIES:

• Provide front-line support for the Whoop Ireland office and remote users.
• Maintain local hardware, network, and security systems.
• Provide technical support to end-users, including troubleshooting hardware and software issues on PC and MAC platforms.
• Document all support call solutions, actions taken, and incorporate that data into the knowledge base as necessary.
• Administer and maintain end user accounts, permissions, access rights, and password resets.
• Learn appropriate software and hardware that are used and supported by the organization. Maintain current knowledge of relevant software and hardware systems.
• Maintain inventory of all computer hardware.
• Maintain technical documentation.
• Support office Zoom Room AV systems.
• Assists in onboarding new employees, including laptops, user accounts, and other equipment.
• Configure new and existing computer systems for deployment.
• Adherence to security best practices and policies

QUALIFICATIONS:

• 2+ years of relevant experience in a similar, technical support position.
• Ability to work autonomously in a fast-paced startup-like environment.
• Ability to communicate clearly, verbally and in writing, to IT and non-IT staff.
• Proven knowledge of troubleshooting MacOS, Windows, and SaaS software.
• Ability to work on-prem 5 days per week
• Ability to participate in On Call Rotation

Interested in the role but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.