Monitoring Tools Analyst

About the role:

Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include:

• Responding to and administration of events and alerts from all toolsets
• Testing and management of monitoring software agents
• Synthetic test creation, modification, and reporting
• Trend analysis of alerts/events within toolsets and aggregation platform
• Working with incident management, problem investigation and application support teams when required
• Creation & maintenance of groups, dashboards and reports within monitoring toolsets

Requirements:

Technology Expertise and Ownership

• Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring
• Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira)
• Expertise and troubleshooting skills for large-scale distributed computing systems and software
• Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
• Working knowledge of OS management and features (Windows, Linux distributions)
• Knowledge of public cloud service offerings (AWS, Azure, Google)
• Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM)
• Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team

Collaboration and Technical Communication Requirements

• Excellent written and verbal communication and presentation skills for both technical and non-technical audiences
• Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organization
• Ability to identify patterns and trends with monitoring and alerting
• Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues

Requirements

Requirements:

Technology Expertise and Ownership

• Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring.
• Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira).
• Expertise and troubleshooting skills for large-scale distributed computing systems and software.
• Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins).
• Working knowledge of OS management and features (Windows, Linux distributions).
• Knowledge of public cloud service offerings (AWS, Azure, Google).
• Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM).
• Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team.

Collaboration and Technical Communication Requirements

• Excellent written and verbal communication and presentation skills for both technical and non-technical audiences.
• Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation.
• Ability to identify patterns and trends with monitoring and alerting.
• Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues.

Preferred Qualifications:

• Proven experience of working in a multi time zone environment.
• Analytical mindset with a desire to improve offered service.
• Previous media industry environment an advantage.
• Monitoring toolset and ITSM qualifications an advantage.