Solutions Architect II

Smartcar is on a mission to simplify how people securely connect their favorite apps and services to their cars. We build developer-friendly vehicle APIs so businesses can use a single integration to make their products available to cars across brands.

Founded in 2015, Smartcar has raised $36M from Andreessen Horowitz, New Enterprise Associates, and Energize Capital. We are now the leading developer platform for mobility businesses across North America and Europe, serving amazing customers such as Uber, Turo, NRG, Uplight, Emovis, and AutoNation.

Innovative mobility companies use our API platform to manage EV charging, verify mileage, issue digital car keys, monitor fleets, and much more.

As Smartcar’s Solutions Architect II, you will be an integral part of our customer’s implementation journey. Your work will be key to securing new enterprise clients and setting them up for optimal success with their Smartcar-powered product.

Please note that this is a 3-month contract role with the potential to become a full-time position.

Feel free to check out what our interview process looks like.

Key Responsibilities

• Own technical validation within the sales process and the post-signature implementation process for a balanced book of Mid Market and Enterprise level customers.
• Lead customer training sessions on technical concepts for both business and technical points of contact.
• Facilitate the creation of QBR materials in tandem with an Account Manager.
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams.
• Be the expert in best practices of Smartcar’s API for different verticals.
• Support the enterprise sales team by helping understand complex customer business problems and requirements, then translate them into solutions.
• Identify and implement improvements to existing support and success collateral.
• Partner with engineering, sales, marketing, and design to relay customer feedback and help determine which product updates or features should be prioritized.

Who You Are

• 5-11 years of B2B experience in Sales or Success Engineering at a SaaS company selling complex solutions into technical teams.
• Familiar with API concepts and functionality, can propose best practices and aid in debugging.
• You have an understanding of SQL and at least one scripting language.
• You’re familiar with the software development lifecycle, and understand how to work with teams that use the agile or waterfall methodology.
• You have a data driven mindset, and enjoy using data to operate autonomously in ambiguous situations.
• You have a sense of urgency and take proactive action to aid your customers.
• You have strong written, verbal, and presentation skills. You can earn the trust of product managers and engineers alike in order to help them succeed.

Manager

• Victor Black

Your Team

• Mallory Curtis
• Ben Shepherd
• Craig DiTommaso
• D'Angelo Sanders
• Emily Babus
• Liana Andersen
• Steve Lamas
• Andy Simon
• Adrian Nicholl

Compensation and Benefits Package

• Hourly rate determined by years of experience: $60.00/hour - $75.00/hour
• Remote work within the United States.
• Health, Dental and Vision covered at 90% for all plans and 80% coverage for dependents, which amounts to approximately 11 thousand dollars a year.
• Wellness stipend of $50 a month.
• Cell phone and Internet stipend of $50 a month.

Expected Hours

• You are free to work standard work hours for your time zone. One important note: Most of the team is based on the west coast therefore please expect to be available between the hours of 9AM and 4PM PT for outreach or meetings. We will do our best to ensure meetings are not late in your evening, but will not always be able to do so

Sponsorship

• We do not currently support any new sponsorship opportunities or sponsorship transfers for this role

Recruiter For This Role

• Jackie Leary

Smartcar is an equal opportunity employer. If you require accommodations for a disability or special need during the interview process, please contact us at HR@smartcar.com. We're here to ensure your comfort and provide reasonable support.