Manager Systems Site Operations

We are looking for a Manager of Systems to lead the team supporting the daily operations of our Back of House Applications, including facilities & asset management, operations, cash management and employee management systems. In this role, you’ll be responsible for supporting end users, handling escalations, monitoring performance and developing solutions for business-critical systems. You’ll partner with internal IT teams, vendors and stakeholders to support and deliver technology that improves our business. You’ll also act as a leading advocate for change and process improvement to promote a culture of Operational Excellence throughout our organization.

Responsibilities

• Hands-on participation in triaging support issues to ensure rapid resolution
• Ensure teams adhere to operational processes, such as change management, infrastructure & user compliance audits
• Provide guidance on best practices when leveraging technology to achieve business goals
• Define the overall strategy, standardization, and maintenance of software applications in support of business goals
• Manage direct staff including professional development, coaching and performance management
• Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services
• Collaborate with internal teams and stakeholders to achieve operational and strategic goals
• Provide support and guidance for various hardware and software upgrades
• Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained
• Establish processes to drive continuous improvement of system availability & performance
• Develop and maintain system documentation and compliance with all regulatory and security controls
• Maintain health and consistency of application environments
• Manage on-call rotation schedule
• Additional management/leadership activities as assigned

Requirements

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration, or related field preferred
• Minimum of 7 years of experience in a technology support role
• Minimum of 5 years supporting business applications
• 3+ years’ experience leading technical teams in a support function
• 2+ years’ experience in vendor and stakeholder management
• Proven experience with relational databases preferably Microsoft SQL Server
• Demonstrates detailed technical knowledge in enterprise and web applications

Desired Characteristics

• Ability to interface and influence at all levels of an organization
• Ability to work in a flexible environment, where the job could evolve over time
• Ability to manage multiple projects and operational tasks, simultaneously
• Experience estimating project efforts
• Solution-oriented and team focused
• Excellent verbal and written communication skills
• Strong customer service attitude
• Technical and functional understanding of asset management, supply chain and business operations preferred
• Entertainment industry experience preferred

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000