Payor Partnership Support Specialist

What You’ll Be Doing:

We are looking for a Support Specialist to join Grow Therapy and work with the Payor Partnership Support Team to give a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 11-14 teammates, reporting directly to the team’s manager. Your responsibilities will include:

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your manager to discuss QA, accept feedback and improve communications

Salary range: $46,749 - $51,943

You’ll Be a Good Fit If:

• You have at least 2 years of experience in customer support (healthcare, billing or contact center).
• You have at least 1 year of experience assisting customers over the phone.
• You can easily pivot and multitask when needed
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You have a positive, problem-solving attitude
• You are a naturally empathetic individual
• You have experience with/knowledge of health insurance/billing
• You can stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding; experience working with large databases and multiple tools is a plus

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format