Technical Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

CSE phone Support via escalation bases and Fly and fix support and customer meeting
Data analyze and making impovement plan and standardize such as requesting CIP.
Responsible for providing technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical/optical equipment, computer systems and/or complex software.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Works on problems of diverse scope where analysis of data requires an evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Will be involved in product installation and training.
In addition to travelling to different customer sites to provide support on-site within your own region, you would also travel oversea to support customers worldwide per biz needs.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years
Expertise on optics, laser, mechanics, robotization, e-Beam tool, vacuum technology, semiconductor manufacturing, equipment install and technical support, application support.
Good English communication.
Familiar with Microsoft Office applications, such as Excel, Powerpoint.
Experience troubleshooting, servicing, maintaining or designing vacuum, e-beam and process control equipment utilizing spectroscopic ellipsometry and other reflectometry measurement techniques.
Strong analytical skills.
Deeper understanding of each of the previous experience areas, plus:
Demonstrated ability or capability to influence engineering and drive continuous improvement.
Expertise in testing techniques and design of experiments.
Previous experience in evaluating and testing new application technologies or new product introduced.
Ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously. A multi-tasker.
Demonstrated skills in conceptualizing creative technical solutions and documenting them.
Good presentation skills.
Good self-driven and time management.
Have good customer experience.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer