Director - Business Operations

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

About the Role

This position is for Global Operations Head , Reporting directly into SBU Head, with overall responsibility and accountability for the Engineering and Business Operations function of Automotive Engineering Services

Your Team

You, as Director Business Operations, will have 3-4 people directly reporting into you for managing day to day operational activities and supporting business growth by collaborating with all functions – Sales, Finance, TA, Business and Delivery

Manager, Business Operations – Job Description

• Support SBU- day-to-day Business and Engineering Operations at peak efficiency, developing and executing the “rhythm” for SBU operations.
• Accountable for executing and tracking Resource Management process using PMA system adapted by Harman.
• Tracking changes to project staffing needs and internal fulfilment of these demand gaps.
• Ensure high efficiency utilization of resources by managing bench. Tracking and mapping their fitment to open positions with SBU and even outside SBU.
• and ensuring accuracy in the data and the reporting.
• Coordinating reviews for hiring requests in the region to ensure alignment to latest program business case and change requests and internal fulfilment.
• Develop Operation Review material along with various functional owners, ensuring single source of data is used in a consistent way.
• Ensuring up to date dashboards for various operational and engineering matrices.
• Driving achievement of SBU targets in terms of Schedule, Budget, Cost, and Transformational Goals.
• Work with Finance, Business and Delivery teams for account profitability and effort as per approved PnC
• Interfaces with supporting functions (Finance, Business, HR) and provides reporting data for making key decisions.
• Presents performance reports and metrics to the SBU and Divisional leadership as needed.
• Own operational process and ensure execution by Business and Engineering on day-to-day basis.
• Regular sync-ups, present data efficiently using various dashboards, with business stakeholders to help them take decisions and actions for profitable business and growth.
• Ensuring resource attributes with respect to SBU, Portfolio, accounts, company code, supervisory organization etc are in sync across Systems – global system and PMA tools used for resource management
• Ensure alignment with Global guidelines and transformational goals at Automotive level – FoE, Culture and Transformation Goals
• Represent AES SBU in various cadence calls across Automotive Division

What You Need

• 20+ years of experience with 10 in leading multisite business units for Operations
• Bachelor’s degree in business administration or engineering
• Experience in Business and Sales Operation of Software services industry
• Knowledge of key process of resources management and cost control
• Excellent and hands on experience on using PMA tools and Dashboard tools (Qlik sense)
• Sales Operations experience
• Expert in data analytics and representation (usage of excel tools)
• Good experience in creating presentations related to Operations data – resources (current, projections, hiring attrition, pyramid etc), Cost ( Project to SBU level cost, margin, resource cost, budget Vs actuals, overrun etc) and Utilization (optimal usage of resources across projects, bench management, billability etc).
• Excellent organizational and cross functional skills
• In-depth understanding of all the supporting business functions and principles.
• Strong verbal, written and presentation skills to have effective communication at all levels in the organization.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.