Guest Service Agent

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Ensure that handling of all financial transactions is as per the resort policies.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Keep the supervisor informed of all guest feedback whether positive or negative.
• To develop a close and harmonious working relationship with all...