Service Sales Engineer

Customer Management:

• Service Business Development of Mobile Hydraulics Machines (Road Construction Machines / Mining Machines / Concrete Machines)
• Sales of Service in After Market (from Lead generation to execution and formal closure of contract)
• Should have knowledge about various mobile machines and Indian After Market in Construction and similar fields.
• Customer relationship management through installed base life cycle
• Improving Customer Satisfaction
• Service Consultation to customers
• Service Marketing & After Market Promotional Activities
• Fostering internal relationship with internal Service Organizations and other departments

Market Intelligence

• Consolidate Competition Analysis done by ADMs and plan Strategies
• Visualize the complete market of respective cluster and plan resources accordingly
• Consolidate Market trends captured by ADMs & plan measures
• iBase intelligence and continuous development of database

Reports and Planning

• After Market - Sales Planning, Strategy formulation & deployment, self-review and attainment of KPIs

Requirements

B.E. Mechanical with 2 - 6 years of relevant experience.

Preferred Competencies :

• Customer orientation
• In-depth Products Knowledge (Fault finding, trouble shooting, assembly, dis-assembly, Testing)
• Communication Skills
• Presentation Skills
• Sales Skills (Negotiation, Pricing, Networking, Customer satisfaction obsession, etc.)
• Contract / Legal Knowledge
• Quality System
• Cross-selling know-how and Mindset
• Compliance
• Sales Coordination/Steering - CRM
• Price management
• Industry 4.0
• Configurators overview
• Hands-on SAP, MS-office tools