Customer Support Specialist

Summary

At Trengo, we pride ourselves on building software that helps businesses give their customers a great customer experience. As a Customer Support Specialist, you guide our customers in finding their way around Trengo, speaking from experience. You help customers create logical and efficient ways of working with Trengo to achieve the most value they can. You will be surrounded by a really dynamic, supportive, and empathetic team who will help you develop yourself.

At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build the smartest customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

What your day looks like

Let's break down this vision into a little taste of your work at Trengo:

• You manage inbound questions from all customer communication channels, including mail, live chat, WhatsApp, and phone, naturally by using our software.

• You are the go-to person for our customers if they want to know more about Trengo, anything from simple questions to advice, but also when they encounter an issue with the software.

• You collaborate with Customer Success Managers on bigger accounts and deep-dive into opportunities and problems where needed.

• You provide relevant information to the Technical Support team who will support you with more technical challenging questions or issues.

• You continuously look for ways to automate our workflows to drive efficiency and, with time, you become specialised in one or more aspects of our product.

What you are like

Now that you know a bit about us, can you tell us a bit about you? I hope you can identify yourself with some of these:

• 1+ years of experience in a customer-oriented role in companies or other industries like hospitality.

• You possess excellent communication skills with a service-oriented attitude and a drive to provide our clients with the best customer experience.

• You are curious, have a desire to learn, and are passionate about helping others.

• Technology is something you are interested in. You are able to understand new technologies and adapt to them quickly.

• Near-native level Dutch and English (any additional language will be a plus), and you already live in the Netherlands.

What we offer

This is what we carefully prepared for you:

• Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4.3/5).

• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.

• Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.

• An education budget to feed your curiosity, extra budget for team trainings, and 2 extra days off for your courses or conferences, if needed.

• 28 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!

• Internet and phone allowance every month!

• Fancy learning Dutch? We also offer Dutch courses for our international employees!

• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.

Your recruitment experience at Trengo

We aim for our recruitment experience to be fast, enjoyable, and fruitful - for both sides. Via this link, you can see what you can expect from your recruitment journey with us.

Otherwise don’t worry, we understand if you don’t know what to do right now. You like what you read but you still have questions before deciding to move forward. We got you! I am Evangelos, your friendly recruiter and part of Trengo’s Talent Team. Happy to clarify any doubts, so you can make a good choice, whichever that is. If you are not ready to apply yet, feel free to ask a question in the flowbot. If you are ready, talk to you soon.