Customer Success Manager

What we are looking for

We are seeking a highly motivated and experienced Customer Success Manager to join our team in Kenya. This role is critical in driving our business growth and expanding our market presence in the region.

The ideal candidate for this role should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.

What does the job involve

• Build and maintain strong relationships with clients that last beyond any one project
• Build customer loyalty and reduce churn rate
• Establish clear client retention goals
• Provide support to clients as they transition from sales prospects
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience

Qualifications

• Bachelor’s degree in business, Communications Marketing, or a related field.
• Minimum of 4 years of experience in Customer Success, with a proven track record of achieving sales targets.
• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards

Benefits

• Competitive Salary