Senior Account Executive

What will I be doing?

• Converting qualified leads generated by the Inside Sales and SDR teams, and taking them to successful closure.
• Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, sdrs and customer success to own and drive this initiative
• Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure.
• Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges
• Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems.
• Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
• Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
• Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing.
• Upsell additional Zenoti products and services to existing customers.
• Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff

What skills do I need?

• Experience in working with customers virtually. Some travel may be required.
• Experience working with small to mid-level sized companies
• Self-motivated and goal oriented. Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude.
• Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers
• Organizational and time management skills
• 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred.
• 8+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments.
• Knowledge of sales processes and adhering to such established processes.
• Account management and 360 problem solving
• Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS!