Applications Support Sr Manager

Overview of Citi:

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Job Description

Team/Function Overview

Citi technologies are seeking a highly motivated front office IT professional to lead our Production Services function support group in Pune, India.

The Cross-asset Risk team is responsible for the production environment for a wide range of applications ranging from Cloud computing, Data repository technologies, to Risk and PNL consolidation, providing application support for multiple lines of business within Markets.

Role / Position Overview

We are searching for a highly motivated and enthusiastic person who will lead the APAC Cross asset Risk functions for multiple lines of businesses. We work in partnership with business and technology running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.

The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions

You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.

You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Key Responsibilities:

• Ability to handle incidents, problems and change at a global enterprise level.
• Calm and analytical when faced with major incidents on critical systems.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicate effectively with operations and technology partners on a regional or global basis.
• Working closely as a trusted partner for senior business heads
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Acts as advisor or coach to the team.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Be involved in people development

Knowledge/Experience:

• 8-12 years’ experience in an Application Support role.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholder.
• Extensive experience with application support is critical.

Skills:

• Good interpersonal and communication skills, great teammate.
• Linux / Kubernetes
• Databases - Oracle, MongoDB
• ITRS Geneos / Grafana / Splunk / Kibana

Qualifications:

Bachelor's Degree

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting