Service Delivery Manager

Service Delivery Manager

Description -

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
• Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
• Collaborates with regions/WW regarding service and support planning, implementation and performance.
• Responsible for revenue and margin contribution of one solution or related set of services.
• Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
• Leads key business initiatives in support of operational or financial improvement .

Education and Experience Required:

• Typically 5+ years to establish proven track record in directly related business.
• Typically first level university degree or equivalent work experience; advanced degree is a plus .

Knowledge and Skills:

• Moderate knowledge of MPS and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
• General technical understanding of products.
• Problem detection and analysis of root cause.
• Leads teams to achieve results.
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Moderate level of planning, project management and change management skills.
• Excellent communication skills.
• Influence within same team and level.
• Excel advance skills.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement