Sr. Associate Delivery Operations Analyst

**Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Join the Delivery Operations team at Workday, where we ensure the success of our customer’s deployments by supporting Workday’s global services ecosystem. We manage a number of different programs including field enablement, Smartsheet governance and development, the Launch Reservation Process and Workday’s Delivery Review and Assessment (DRA) methodology and Accounts Payable audits.

We are growing our team and are looking for a Pune-based colleague to be a part of our resourceful group.

This is a phenomenal opportunity to develop your career at Workday as you learn about Workday deployments and support our operations!

About the Role

The Sr. Associate Delivery Operations Analyst's main focus will be to audit subcontracted services partners contractual agreements. This work is essential to ensure that invoices and payments are accurate, therefore reducing or eliminating downstream rework. In addition, this person will be assigned to the Launch Reservation Process and to the Delivery Review and Assessment (DRA) process on a rotational basis.

Our new colleague will work on several activities, including:

Accounts Payable Audits

• Review services partner hourly rates in our Professional Services Automation system (PSA)
• Review the contractual agreement governing those rates in Salesforce
• Compare the hourly rates against the agreement and identify any discrepancies
• Collaborate with the Resource Management team on the root case and correction of the rates.
• Work with the PSA Operations team to accurate time blocks already submitted and stamped with incorrect rates.
• Notify the Accounts Payable team if incorrect rates resulted in vendor invoices and payments being processed without prior detection.
• Generate purchase orders for fixed fee agreements.
• Recommend and implement improvements.

Launch Reservation Process Rotations

• Act as the main point of contact for the Launch Reservation Process.
• Coordinate with the Sales and Services organizations to ensure reservations are accounted for and properly processed.
• Maintain and support reports and dashboards for all reservations.
• Continually evaluate the process, reports, and dashboards for opportunities to optimize and automate.

Delivery Review and Assessment Rotations

• Review Checkpoints as part of the DRA process for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deployments
• Support the Global Professional Services Organization with all incoming inquiries regarding the Delivery Review and Assessment Program and reviews
• Find opportunities for business process improvements and make recommendations as appropriate

If you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss!

Please note: this role will work in Pune normal business hours except for 2 days each week when you will work until 20:00 to meet with North America workmates via teleconferencing.

About You

Basic Qualifications

• Undergraduate degree or equivalent experience.
• Passion for internal and external customer service and excellence driving high. quality in the finished product; attention to detail is critical to success.
• 1 - 2 years' experience in analyzing data, reports and dashboards and a willingness to “dive into” systems and formulate new insights on how to better support our internal and external customers.
• 1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus.
• Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills.

Other Qualifications

• Accomplished in process improvement, defining technical requirements, project administration, and operations.

• Excellent organization, time management, presentation, process documentation, problem solving, and communication skills.

• Proficient in Google Suite or Microsoft Office products.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!